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I can't install#99

I download CaptureAgeSetup.exe and when I go through the installer it freezes on CaptureAge Setup at like 2/10 full on the loader bar. This has been the case for the past 1.5-2 years now. I got CA premium when it came out (now its free), but even then it never let me install. I’ve kept checking now and then and still no go. Always freezes at the same spot no mater how long I let the isntaller run.

4 years ago

Hey Pat, I’ve got a few initial questions:

  1. Which version of Age of Empires are you wanting to spectate (also which store did you get it from if relevant)
  2. What operating system are you using
  3. What graphics card are currently using
  4. Does task manager show the CaptureAge installer as using the internet

Outside of those questions which might help us find a quick explanation, if you would like to go over things with me more directly you can join our public discord: https://discord.com/invite/WPKakH8 where you should be able to direct message me to set up a time to have a look at your situation.

I will mention, CaptureAge for Definitive edition has always had a free version. If you would like to sort out any refunds or anything please email us at: support@captureage.com

-SirLaurenceNZ

4 years ago
Changed the status to
More Info Needed
4 years ago
  1. AOE2 DE Steam
  2. Windows 10 64 bit
  3. Intel UHD 620 with a NVIDIA egpu
  4. I don’t know how to tell that. It is running on task manager but I’m not sure about using wifi.
    No worries about a refund, just would like to get this working!
4 years ago
G

Hello! I have the exact same problem. Did you ever find a solution to this?

4 years ago
Changed the status to
Archived
3 years ago