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Renderer not loading, DXGI_ERROR_DEVICE_REMOVED#142

When loading the captureage. It loads up but a failure is presented bottom right.
“unexpected error encountered in application”
The screen load a black backgroud and overlay but no other content and it makes no updates from the game itself. See attached picture.
From the log:
2023-07-14 09:28:55.150] [error] D3D11: Removing Device.

[2023-07-14 09:28:55.471] [info] (appDom) Status signaller <sharedRendererTexture>: ready
[2023-07-14 09:28:55.483] [info] (worker) Capturing exception:
UnhandledRejectionWithCause: RendererException: NOT SWALLOWING (fatal): [RenderLoop] DXGI_ERROR_DEVICE_REMOVED, DeviceRemovedReason: 887a0006 (GPU svarar inte p� fler kommandon, vilket f�rmodligen beror p� att ett ogiltigt kommando har skickats fr�n det anropande programmet.)

[2023-07-14 09:28:55.545] [info] (worker) Send Sentry event from worker: 7056280679264abfa5ecb536e0d4ac21

System info:
Windows 10 laptop
Geforce 840M, updated the latest drivers.

3 years ago

Thanks for the report @Bengt Werstén . May I know if your loading screen takes particularly long to load the Renderer?

3 years ago

Yes the other two loads immediately. Anyway, I managed to find some solutions online to this error. Now it instead hangs windows after the same time. It gets stuck completely even if I alt tab out and let it load in the background with task manager open. I suspect it runs out of RAM as all 8GB seems to be used when it hangs.

3 years ago

I understand. Could I know what solutions you were able to find online for the issue @Bengt Werstén ? It seems this is another instance of an issue some other users have been experiencing, as well. For some of them, it will work some times after reinstalling the app more than once. This is not ideal, of course. We are aware of the issue and are investigating it.

3 years ago