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Can't use pro features#124

Hey Capture Age team,

I have a recurring subscription for capture age pro but yesterday I was unable to use the pro features and the software told me I need to subscribe. I tried logging in and out but it didn’t work. When I tried changing my payment method on the website I get the message “No subscription could be found.”

Here is a copy paste of the “My Account” section.

“Subscription
Current tier
CA:DE Pro
Ends on
03/17/2023
Next period
CA:DE Pro (starts 03/17/2023)
Monthly contribution
€5.00
Manage your subscription

You are currently subscribed to the CA:DE Pro tier.

Your subscription is currently inactive as it is past due. Payment will be retried automatically within the next ten days. Alternatively you can cancel this subscription and start a new one to immediately restore access to your subscription’s features.”

Thank you very much.

Regards,
Eoghan

3 years ago

Answered via discord :)

3 years ago
Changed the status to
Archived
3 years ago